Contact Us

Welcome to the official contact page for Big Bass Bonanza 1000! We are dedicated to providing a fair, secure, and enjoyable gaming experience for all our players. Transparency and trust are at the heart of our operations, and we are committed to upholding the highest standards of regulatory compliance and customer service. Below you will find comprehensive information to get in touch with us, understand our operational framework, and access resources for responsible gaming.

General Enquiries

For any general questions about our game, services, or website, please use the contact details below. We aim to respond to all general enquiries within 24 hours.

  • Email: [email protected]
  • Phone (UK): +44 (0)20 7946 0888 (Standard geographical rates apply)
  • International Phone: +44 20 7946 0889
  • Business Hours: Monday to Friday, 09:00 - 17:00 GMT

Alternatively, you can fill out our online contact form for structured feedback and requests.

Customer Support

Our dedicated customer support team is available around the clock to assist you with any game-related issues, technical problems, account queries, or payment questions. We are committed to providing prompt and efficient assistance.

  • Live Chat: Available 24/7 directly on our website (click the chat icon in the bottom right corner). Typical response time: within 30 seconds.
  • Email Support: [email protected]. Urgent queries are typically addressed within 2 hours, general enquiries within 24 hours.
  • Phone (UK Freephone): 0800 123 4567 (Free from UK landlines and mobiles). We aim to answer 80% of calls within 20 seconds.
  • Support Availability: 24 hours a day, 7 days a week, 365 days a year.

Regulatory & Compliance

Our compliance team ensures adherence to all regulatory requirements and maintains the integrity of our operations. For specific regulatory or compliance-related matters, please use the following contacts.

  • Compliance Department Email: [email protected]
  • Chief Compliance Officer (CCO): Sarah Jenkins, CGCS
  • Money Laundering Reporting Officer (MLRO): Mark Thompson

Licensing Information

BB1000 Interactive Entertainment Ltd. is fully licensed and regulated by the UK Gambling Commission for customers in Great Britain.

UKGC Licensed UK Gambling Commission
000-054321-R Account Number
B2C Remote Casino Operating Licence
Active Status Fully Compliant
  • Licensing Authority: UK Gambling Commission (UKGC)
  • Account Number: 000-054321-R-321987-001
  • Licence Type: Remote Casino Operating Licence (B2C)
  • Status: Active
  • Verify our Licence: UKGC Public Register

Dispute Resolution

We are committed to resolving any complaints promptly and fairly. If you have a complaint, please contact our customer support in the first instance. If you remain dissatisfied after our internal resolution process, you may refer your dispute to our Alternative Dispute Resolution (ADR) provider:

Responsible Gambling

We are dedicated to promoting responsible gambling and providing tools and resources to help our players stay in control. If you or someone you know needs support, please reach out to our dedicated team or the following independent organisations.

  • Responsible Gambling Team Email: [email protected]
  • National Gambling Helpline (UK): 0808 8020 133 (Freephone, 24/7)
  • GamCare: Provides information, advice, and support for anyone affected by problem gambling. www.gamcare.org.uk
  • BeGambleAware: Offers free, confidential help and support. www.begambleaware.org
  • GAMSTOP (National Online Self-Exclusion Scheme): Allows you to self-exclude from all online gambling companies licensed in Great Britain. www.gamstop.co.uk

Ownership & Corporate Information

We believe in full transparency regarding our corporate structure and leadership. This website is operated by BB1000 Interactive Entertainment Ltd., a company registered in the United Kingdom.

  • Full Legal Company Name: BB1000 Interactive Entertainment Ltd.
  • Company Registration Number: 09876543
  • Registered Office Address: One Canada Square, Canary Wharf, London, E14 5AB, United Kingdom
  • VAT Registration Number: GB987654321
  • Date of Incorporation: 15th March 2015
  • Parent Company: Reel Kingdom Holdings PLC

Our Leadership Team

Dr. Alistair Finch
Chairman
Bringing extensive experience in digital entertainment and corporate governance.
Ms. Eleanor Vance
Chief Executive Officer
Former head of operations for major iGaming brands, driving innovation and growth.
Mr. David Chen
Chief Financial Officer
Over 20 years in financial management within regulated industries, ensuring robust financial health.

Our Commitment to Trust & Security

Your trust and security are paramount. We adhere to the highest industry standards to ensure fair play, data protection, and secure transactions.

Fairness & RNG Testing
Games tested and certified by eCOGRA and Gaming Laboratories International (GLI)
Information Security
ISO/IEC 27001 certified information security management systems
Payment Security
Advanced encryption and PCI DSS compliance for secure transactions
Responsible Gaming
RG Check certification for comprehensive player protection
Player Funds Protection
Segregated bank accounts separate from operational funds
Financial Audits
Independent annual audits ensuring transparency and accountability

Industry Memberships

We are proud members of leading industry associations dedicated to promoting integrity, responsibility, and best practices within the online gambling sector:

  • Betting and Gaming Council (BGC)
  • European Gaming and Betting Association (EGBA)

Find Us

Our registered office is located in the heart of London's financial district.

BB1000 Interactive Entertainment Ltd. One Canada Square
Canary Wharf
London
E14 5AB
United Kingdom

Media & Partnerships: [email protected]